Posted on 29 Sep, 2017, in Uncategorized
This document reflects the current Enterprise Network Support standard coverage stocking locations and coverage availability by country.Coverage period: April 1, 2022 – June 30, 2022
Posted on 27 Sep, 2017, in Uncategorized
Band Balancing is a feature that was added starting with Ruckus SW Release 9.3.0. ( It was originally called Band Steering) – It operates independently from Client Load balancing but can work with this feature.
This article talks about default band balancing behavior and CLI options available to control the feature in a ZD controlled or Stand Alone AP deployement
Posted on 27 Sep, 2017, in Uncategorized
We have a customer with 3COM equipment. A 7700 series Layer 3 switch where all vlans are defined, and a 3COM 4400 series edge Layer 2 switch where some access points are connected.
The port from the 7700 to the 4400 is configured as a trunk on the 7700, and all vlans are tagged on the 4400, so that all appears to be working. They are using VLAN 2 as the “default” VLAN, which is a change from the default of VLAN1.
My issue is, the access points are reachable on VLAN2 (where their own IP addresses are defined) if the port is set as UNTAGGED 2 (basically, an “access” port in Cisco terms). However, I can’t leave it this way, as there are two more VLANs for the wireless networks we are trying to set up. As soon as I make it TAGGED with 2 and the other two VLANs for wireless SSIDs, the AP is unreachable via IP and no one can join the VLANs.
Just wanting to see if anyone out there actually HAS Ruckus APs on 3com 4400s and if there was anything special you had to do to get this to work?
Thanks for any assistance you can provide.
Posted on 27 Sep, 2017, in Uncategorized
I have a pkt-loss issue when running Speed Flex on access points at certain building locations. We have a ZD3000 at our main site, and the access points are behaving as normal. At our two other sites, each connected by a 10mb fast Ethernet connection, the access points report a ~15% downlink pkt-loss and a ~50% for one site to ~80% for the other site uplink pkt-loss. They did not always have this issue. We recently placed HP e5406zl switches at each end of these fast Ethernet connections replacing routers. If the problem occurred at the time of the switch over, I did not notice it, but we had been running on them for a good month. Last week, I had a VLAN added to each switch so that I could plug in my PoE IP phones. I believe this marked the time when the problems started.
The access points are not plugged into this new VLAN. The access points are getting their correct DHCP addresses after a power cycle. (The new VLAN serves DHCP addresses from a completely different class c range.) When we made the routing changes on the HP switches, we did not alter existing working data routes, only added phone related routes that shunt traffic to dedicated T1 lines for phones. We have since confirmed that data traffic directed to either end’s HP switch (which is also the gateway address for each location) passes the traffic back and forth over the fast Ethernet.
I’m at a loss as to how to continue troubleshooting the issue. Where else should I be looking to address this pkt-loss issue?
I did correct a subnet issue on our ZD3000 where I had made the scope too generous (255.255.240.0 instead of 255.255.248.0). It appeared that broadcast transmissions would not be routed by the HP switches across the fast Ethernet from the ZD3000, where they previously had been with the routers. This fixed a 0% downlink report from the remote site access points, but didn’t impact the pkt-loss issue.
Thank you for any assistance that you may provide.
Posted on 27 Sep, 2017, in Uncategorized
Six months ago we upgraded our two D-Links, to Ruckus 7363 Multimedia Hotzone Wireless AP’s. That was when the problem started.
Can you have two Ruckus’s configured with the same SSID and network name? The IP is different for both. One is upstairs, the other is downstairs.
Here is what is happening. When we have 12 or more people connected, user 13… on up have problems. They cannot access email or Citrix. If I try pinging resources off the immediate subnet it fails. Cannot ping email server, or Citrix. BUT, the users can surf the internet fine. If I reboot the ruckus, everyone is fine for a few days.
I contacted Ruckus tech support, and they had me upgrade firmware to 9.5.2.014, change cables, change which port they connect to our switches, and even wipe them clean and reconfigure. The problem still occurs. Reboot fixes the problem for a few days and then I am back in the same boat.
Encryption mode is WPA, PSK, TKIP.
Laptops and BYOD devices connect to the network via wireless.
The DLinks did not have this problem.
Posted on 27 Sep, 2017, in Uncategorized
This has been an enhancement request open since Jan 27, 2009 3:14pm on the old website.
Not having LLDP support is a major downside for devices positioned as players in the enterprise space. It’s about five years since the standard was finalized, and this is a critical infrastructure management protocol. Please prioritize this.
Posted on 27 Sep, 2017, in Uncategorized
I need to use Spanning Tree Protocol for redundancy AP Bridge link Path between 2 of Location.
I would like to know Ruckus 7731 outdoor AP can pass Spanning Tree Protocol BPDU traffic.
Thanks
John
Posted on 27 Sep, 2017, in Uncategorized
Hi,
I have configured a stand-alone static switch (Cisco 3550) with three DHCP pools associated to different VLANS. Clients connected to vlan 1 would get IP addresses in range of 192.168.0.X, vlan 10 would be in the range of 192.168.1.X & vlan 20 in the range of 192.168.2.X … Three different interfaces were configured with all three vlans (For Eg: Port 1 with vlan 1, port 2 with vlan 10 & port 3 with vlan 20). The same were tested by connecting a computer to all three ports and was successfully able to obtain a DHCP ip address in the respective range.
However, when i configure my Ruckus access point with the above mentioned vlan for different profiles, it doesn’t seem to work. Three different wireless profiles are created viz. Ruckus@1(Vlan 1), Ruckus@2(Vlan 10) & Ruckus @3(Vlan 20).. Ruckus@3 was enabled & was connected to port no 3 of the switch, yet failed to obtain an IP address for my wireless client.. Can anyone let me know in case if i am doing anything wrong at the Access point end as i am sure the switch configuration is correct?
Thanks in advance!
Posted on 27 Sep, 2017, in Uncategorized
Hi All,I’ve plan to using Radius Server in Windows Server 2012.I use 3 WLAN SSID that is :- BOD (For BOD Access)- Corporate (For the Employee using Notebook and access internal network)- Guest (For Guest)The Group Attribute are success to connect with roles+policies in Ruckus * Group Attribute in Windows Server 2012- “Success! The user will be assigned a role of “Group Attribute AD-CBT”. -The Notebook Get the IP Address from DHCP Server , Gateway and DNS IP The Problem is :When i connected with “Corporate” SSID, i still cannot ping server in internal network.(Notes : I’m using Dynamic IP)Please help for urgent condition, haha. thanks everbodyPerdianto(Indonesia)
Posted on 27 Sep, 2017, in Uncategorized
We are working with Systel Company on Egypt on Nile Corniche Project .and we would like to know Ruckus road map for wireless solution
Posted on 27 Sep, 2017, in Uncategorized
We have a new wireless network made up of 20+ Ruckus 7982 access points. We have a 50MB circuit from our ISP but max download speed on a single device maxes out around 27-30MB when connected to access point. Is there a configuration setting that will increase the max throughput for a single device while not affecting range or quality of signal?
thanks,
andy
Posted on 27 Sep, 2017, in Uncategorized
I have 3 units of Ruckus Zoneflex 7982, but they dont work with the poe injector, only with the ac adapter, can you help me, please
Posted on 27 Sep, 2017, in Uncategorized
Hello to all, I have a question I would like to ask… The 7731 wireless bridge is, according to the specs, able to handle multiple VLAN instances. Lets say that I want to create a bridge that will connect two buildings together… By configuring my switches on both sides of the bridge with VLANs, will there be connectivity for these new VLAN subnets and be able to travel from one site to the other? Do I need to make any changes on the 7731 bridge’s configurations to allow VLANs to pass over the bridge or will this be done automatically or am I only supposed to configure VLANs on my switches and set the link from each switch -> bridge as a trunk???I have only found information on how to setup ToS and dot1p classifications… I suppose the wireless bridge will pass VLAN information automatically, but I would like to know if I am missing something…Thank you in advance for your help…
Posted on 27 Sep, 2017, in Uncategorized
I have a Cisco 3750PoE-48 network at all of my stores. Sometimes a ZF7982 will stop communicating with my ZD3000 causing service outages at that location. I have found only 2 things to fix this particular problem; either move the wap to another port and configure the port or reboot the switch for the wap to come back up. Anyone having this issue?
Posted on 27 Sep, 2017, in Uncategorized
We are in the process of having a Ruckus wireless network installed. There has been some delays, so I am looking to get switch configurations in place to try and speed up the overall install process. We are looking to have 4 SSID’s setup. We have one SSID in place with our current wireless network that we are replacing. The VLAN is setup, pulling dhcp addresses from the scope configured on the windows dhcp server and all current access points are configured on trunk ports. The ports are untagged with VLAN 15(current wireless network) and all other VLANS are tagged on the port.Seems simple enough to just replace our current AP’s and controller with the ZoneDirector and configure with same IP settings and should be good to go I believe? If that will work, I am not sure what to do about the additional 3 SSID’s. I believe I will have to create additional VLANS for the other 3 SSID’s. I’m not sure if these VLANS should be tagged, untagged. Trying to figure out this whole network port setup.Thank you,